Vendors
Frequently Asked Questions
Work Orders & Scheduling
How do I become an approved vendor?
Vendors must submit:
- W-9 Form (Required for payment processing)
- Proof of Liability Insurance ($1M minimum coverage)
- Worker’s Compensation Certificate
- Vendor Agreement Contract
Email documents to: team@switchbackmanagement.com
How do I receive and accept work orders?
Work orders are sent via AppFolio Vendor Portal.
You must accept or decline the work order within 24 hours.
If declined, please provide a reason.
How do I schedule repairs with tenants?
Contact tenants within 48 hours of receiving the work order.
Text first, then call (per vendor contract).
If no response, document all attempts in the Vendor Portal.
Do not discuss lease terms, billing, or property management policies with tenants.
What should I do if additional repairs are needed beyond the work order?
Do NOT proceed with unapproved repairs beyond the work order.
Submit a change request via AppFolio with photos and cost estimate.
Wait for approval before proceeding.
Invoicing & Payment
How do I submit an invoice for completed work?
Upload the invoice to the AppFolio Vendor Portal immediately after completing the job.
Include:
- Invoice Number & Date
- Property Address & Work Order #
- Itemized Services & Labor Costs
- Before & After Photos of work completed
Invoices without photos will not be processed.
When will I get paid?
- Payments are processed bi-weekly (every Thursday).
- Payment is made via ACH direct deposit.
- Ensure all documentation is complete to avoid payment delays.
Vendor Policies & Compliance
What are the quality control expectations?
Do NOT:
Give your personal contact info.
- Discuss property issues beyond your work order.
- Make comments about management or other vendors.
- Accept cash or personal payments from tenants.
If tenants have concerns beyond the work order, direct them to team@switchbackmanagement.com
What are the quality control expectations?
- All work must be professional and code-compliant.
- Use appropriate materials (no subpar repairs).
- Leave work areas clean and free of debris.
- Notify management of any recurring issues with the property.
Emergency Work Orders
What constitutes an emergency repair?
Emergency repairs require immediate response and must be handled within 4 hours:
- Fire, gas leaks (Call 911 first, then notify us)
- Burst pipes/flooding
- No heat (if below 55°F inside)
- Electrical hazards (sparking, exposed wires)
- Broken exterior locks/windows compromising security
Emergency Contact: (331) 481-5214
