Resident Benefits Package
Feel right at home with our resident benefits package
You deserve more when renting your home. That’s why we deliver an industry-leading resident experience that’s modern, convenient, and rewarding. Learn about the services included in your Resident Benefits Package.
The Resident Benefits Package (RBP) is a suite of services designed to provide savings, convenience, and professional services to all residents.
F E A T U R E S
Simple & Powerful
Filter Delivery Service
Changing filters is as easy as opening the front door. This service helps you save up to $250/year and reduces the hassles of repairs.
Move-In Concierge
One call sets up utility, cable, and internet services - and helps you get the best promos and discount codes available.
Online Portal
Access your documents and pay rent through our easy to use online portal.
24/7 Maintenance Coordination
It always seems like things happen after hours. This makes reporting those pesky maintenance issues easy and fast either online or by phone.
Vetted Vendor Network
Everyone who services your home is screened to exceed our standards for insurance, licensing, and professionalism for the job.
Home Buying Assistance
For those who want to move onto homeownership, we'll help you get there.
Frequently Asked Questions
Why is it important that I change my air filter regularly?
Regularly changing your air filter greatly reduces HVAC issues and repairs. A clean air filter allows your system to use less energy on a daily basis, leading to a 10-15% reduction in energy costs. By changing your air filter when you receive a new shipment, you’ll remain in compliance with your lease agreement and have cleaner air for you and your family.
When will I receive my air filter?
Filters are shipped by Second Nature on a regular cadence to our residents. Your first shipment should arrive within the first 30 days of your move in date.
What kind of air filters does Second Nature send?
Second Nature supplies quality, MERV 8 rated filters which arrive with instructions on how to change your air filter, advice on where your air filter may be located, and direct access to Second Nature’s customer service number.
I use high rated filters in my home due to a medical need, can I receive a higher rated filter?
Second Nature will be happy to upgrade the quality of your filter. Please email their customer care center at residenthelp@secondnature.com.
My filter shipment was lost, damaged, included the incorrect size/quantity, what do I do?
Second Nature will gladly send you a free replacement. Please email their customer care center at residenthelp@secondnature.com.
What is move-in concierge?
Our move-in concierge service simplifies your transition by handling all utility and service connections for you, including water, gas, electric, internet, and more. Instead of making multiple calls and searches for providers, we streamline everything into one efficient process, ensuring you get the best rates. It’s like having a hotel concierge for your move-in needs.
How does move-in concierge work?
Transferring the required utilities into your name and setting up other services you may want is easy with our move-in concierge. Simply schedule a convenient time with the move-in concierge directly, by visiting secondnature.com/residents/move-in-concierge. You will need to know which utilities you are responsible for transferring into your name, as outlined in your lease. The concierge team will take it from there! (This service is recommended if your move in date is 72 hours or later from receiving this notice.)
