the utility experts

UTILITY SERVICES

Conservice is a utility management and billing company that manages municipal utility services for residents.

SwitchBack Property Management has partnered with Conservice, a utility management company, to provide you with dedicated customer service and to consolidate your municipal utility charges onto one convenient monthly bill.  Please Note: Trash, Electric, and Gas utilities should be established in your (the resident’s) name [unless the utility is on a shared meter].  If it is not switched over at the time of your move-in, utility charges will be billed back along with the associated Failure to Transfer fee.

Frequently Asked Questions

  • When will I receive my first bill?

    The arrival time of your first bill may vary depending on the billing frequency of your local utility providers, but you should expect to see your first bill within 30-45 days of your occupancy.

    If you have a valid email address on file, your billing statement will be sent to your email. If an email address is not associated with your account, you will continue to receive paper bills.

  • How are my utility charges calculated?

    Your utility charges come from local utility provider bills. If you would like to view these bills, contact the customer service team via phone at 844.832.2550, or online at www.utilitiesinfo.com.

    You can also see an explanation of the billing methods used to calculate your bill on the back (2nd page) of your Conservice statement.

  • Who do I pay for my utilities?

    Please send your utility payments to your property management company, using the payment methods outlined on the first page of your Conservice invoice. Do not make payments to Conservice. 

  • How can I view/obtain a copy of my Conservice invoice?

    You can view and download a copy of your Conservice invoice on www.utilitiesinfo.com.

  • How do I know when my trash is picked up?

    If you have not received trash removal information, please visit www.utilitiesinfo.com to view pickup dates.

  • Why am I being charged for multiple months of charges?

    There may be occasions where the local utility provider’s bill is unavailable at the time that your Conservice statement generates and one or more utilities may not be present on your bill. In order to keep your billing current and avoid large balances at the time of move-out, you will likely see additional charges on the following month’s statement.